Your Privacy Is Our Responsibility

1 Introduction and Scope

nagad88 ("we", "our", or "the site") is committed to protecting its members' personal information. This privacy policy ("policy") applies to the nagad88app.cam website and all associated services.

By registering on our site or continuing to use our services, you are considered to have accepted all the terms of this policy. Our Terms and Conditions and this privacy policy together define the relationship between us and you.

This policy has been prepared in accordance with applicable laws of Bangladesh and international standards on data protection. Protecting the privacy of your personal information is our ethical responsibility — nagad88 makes every decision on that basis.

2 Definitions

The key terms used in this policy are defined below:

• "Personal Information" — any information that can directly or indirectly identify a specific individual; for example, name, mobile number, email address, national ID number, or transaction details.
• "Member" — any person registered with nagad88 who is using services through an active account.
• "Processing" — any operation carried out on personal information, including collection, storage, analysis, modification, transfer, or deletion.
• "Third Party" — any person, company, or organisation other than nagad88 and the member.
• "Services" — all online gaming, betting, and other features provided through the nagad88app.cam website.

3 What Information We Collect

3.1 Information Collected at Registration

Information we collect when you create an account with nagad88:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Financial account details — bKash, Nagad, Rocket, or bank account number

3.2 Information Collected During Service Use

When you use our services, the following information may be collected automatically:

• Login and logout times, IP address, and device type
• Browser type and operating system
• Navigation path and duration on the site (session data)
• Deposit, withdrawal, and gaming transaction history
• Details of communication with customer support

3.3 Promotional Communication Data

If you consent to receiving our bonus offers or promotional messages, we collect information about your communication preferences and responses.

4 Purpose of Data Use

Collected information is used for the following legitimate purposes:

1. Account Management: member registration, login verification (including OTP), and keeping accounts secure.
2. Financial Transactions: processing deposits and withdrawals and preventing fraud.
3. Identity Verification: confirming a member's age and identity — in particular to prevent anyone under 21 from opening an account.
4. Customer Support: resolving issues and answering queries via live chat and email.
5. Responsible Gaming: monitoring for suspicious or excessive gaming behaviour to protect members' interests. Our Responsible Gaming Policy explains the data collection and use process in detail.
6. Service Improvement: analysing data and identifying technical issues to improve the user experience.
7. Legal Obligations: retaining information required to comply with applicable laws and regulations.

5 Data Retention Period

Your personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected. Even after an account is closed, some information may be kept for a specified period due to legal obligations.

Financial transaction and account-related information is generally retained for at least five years after account closure, as it may be needed to investigate financial irregularities or resolve disputes. After that period, the information is permanently deleted or anonymised so that it can no longer identify any individual.

6 Conditions for Data Disclosure

nagad88 does not sell or share its members' personal information with third parties for commercial purposes. Information may be disclosed in the following specific circumstances:

6.1 Service Partners

Only the necessary information is shared with trusted third-party organisations engaged in payment processing (bKash, Nagad, Rocket, and bank accounts), technical support, or fraud prevention. These organisations are bound by strict confidentiality agreements and may not use the information they receive for any other purpose.

6.2 Legal Obligations

Information may be disclosed where required by the laws of Bangladesh or a lawful directive from a competent authority. In such situations, where the legal process permits, we will try to notify the member in advance.

6.3 Business Transfers

In the event of a business merger or asset transfer, member information may pass to the new operating party. In that case, assurance will be obtained that the terms of this policy remain in force, and members will be informed.

7 Cookie Policy

nagad88app.cam uses cookies and similar technologies to ensure the site functions properly and to improve the user experience.

7.1 Types of Cookies

• Essential Cookies: strictly necessary to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: remember your language preference, theme settings, and session preferences.
• Analytics Cookies: analyse site traffic and usage patterns to help improve services.
• Promotional Cookies: used, with your consent, to deliver relevant offers and promotional messages.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the site.

8 Data Security Measures

To keep your personal and financial information safe, nagad88 has put in place industry-standard technical and administrative measures:

• SSL Encryption: all data exchanged between the site and your browser is encrypted using SSL technology.
• Data Encryption: passwords and sensitive financial information are encrypted using strong hashing algorithms before being stored.
• Two-Factor Verification: OTP verification is required for important actions.
• Access Controls: only authorised staff can view member information, and only within defined limits.
• Audit Logs: a record of every access and change to the system is retained, which helps detect irregularities.
• Regular Security Testing: risk assessments and security audits are conducted regularly through third-party specialists.

However, absolute security on the internet cannot be guaranteed. You therefore also have a responsibility to keep your login credentials confidential.

9 Third-Party Connections

Some third-party technology and service providers are integrated into our services — such as game studios (Pragmatic Play, PG Soft, JILI, Evolution, and others), payment processors, and analytics tools. These third parties may have their own privacy policies which are outside our control.

We only work with third parties that maintain high standards of data protection. As part of the service agreement, they are required to comply with our privacy commitments.

10 Member Rights

As a nagad88 member, you have the following rights over your own information:

1. Right to Know: you have the right to know what information we hold about you, for what purpose, and for how long.
2. Right to Rectification: if your profile contains incorrect or outdated information, you have the right to request that it be corrected.
3. Right to Erasure: in certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
4. Right to Object to Processing: you may object to the processing of your information on specific grounds.
5. Right to Data Portability: where applicable, you may receive your personal information in a structured, readable format.

To exercise these rights or to find out more, please contact our customer support team. We provide assistance in Bengali and English 24 hours a day via live chat and email.

11 Protection of Minors

All nagad88 services are strictly for users aged 21 and over. Age verification is in place at registration to prevent minors from using our services.

If any person opens an account using a false age, their account will be suspended immediately and any stored information will be securely deleted. We never knowingly or unknowingly collect or retain personal information from minors.

Parents or guardians who believe that a minor in their care is using our platform are requested to notify our support team without delay.

12 Changes to the Policy

This privacy policy may be updated from time to time as our services expand or as applicable laws change. For any significant changes, we will send a notification to members' registered email address or mobile number.

Continuing to use the services after a revised policy has been published will be taken as acceptance of the new policy. We therefore recommend visiting this page periodically.

For a better understanding of the relationship between our services, terms of use, and privacy policy, you can find more information on the About Us page.

13 Contact Information

If you have any questions about this privacy policy, any requests regarding your information, or any issues you wish to report, please contact us through the following:

We generally reply to emails within 24 hours. For urgent matters, live chat is the fastest way to reach us.